RETURN AND EXCHANGE POLICY
Due to COVID-19 and the spread of the coronavirus, our policy won’t allow us to give a refund, compensate, or exchange merchandise/products that’s been tampered with, has a missing label or worn for an extended amount of time. The safety of our team, customers, and vendors will always be key to our policies and decision making.
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We hope to continue being your provider when considering wigs, virgin hair extensions, closures, and other hair care needs.
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FAQS
Q. WHAT IS RAW HAIR?
Raw hair is 100% Virgin Human Hair (unprocessed) no chemicals, no mixed blends, no fiber, no animal hair is used to construct our bundles. Each Individual piece comes from a separate donor. Our hair is hand selected and inspected by two quality control teams to ensure cuticles are intact and wefts superiorly strong. Its silkier, softer, thicker, last longer, and overall it's BETTER than the average bundle sold on the market.
Q. DOES THE HAIR SHED?
VERY MINIMUM shedding meaning (the hair will never have a noticeable or drastic decrease in its density or volume. Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. After the second shampooing there should not be any shedding. Heat damage, over-processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before thermal use. Always let a licensed professional color your extensions and shampoo & condition once a week.
Q. DOES THE HAIR TANGLE?
Initially, it does not tangle. The hair will begin to tangle if it is dry or dirty and needs to be shampooed and deep conditioned.
Q. HOW MUCH DOES EACH BUNDLE WEIGH?
Each bundle is weighed at 90-100 grams which is equivalent to 3.1-3.5 oz.
because the bundles vary in weight, two bundles of the same inch could be different in weft lengths.
Q. WHAT COLOR ARE THE EXTENSIONS?
Hair comes in a straight, loose wave, deep wave or tight curly texture, the color will range between a natural 1b and 2 (sometimes lighter). It does not come in black.
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If you want it Black/Jet black it has to be dyed or a semi permanent has to be applied to darken the hair to black. Our product is 100% human hair and each individual piece comes from a separate donor, we can not guarantee hair color.. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color we will not consider that a defect and we will not grant an exchange.
Q. CAN I HAVE MY EXTENSIONS DYED/COLORED BEFORE HAVING IT SHIPPED TO ME?
We do not color bundles before shipping. The customer is responsible for finding a licensed stylist to color the hair for them once they receive it.
Q. HOW MANY BUNDLES DO I NEED?
We suggest: Length 14-16" Inches - You Need 2 bundles Or More.
Lengths 18-24" inches You Need 3 bundles Or More.
Lengths 26-30" You Need 4 bundles or More.
Lengths 30"-Up"-5 bundles or More.
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These suggestions are based upon installs with lace closures and frontals as well.
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Q. CAN MY EXTENSIONS BE DYED?
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Our hair is 100% virgin Human Hair therefore it can be bleached, rinsed, dyed all different shades and hues of blondes, browns, reds, even fruity colored tones such as purple, blue and pink (it is STRONGLY SUGGESTED that a licensed professional color it for you).
Q. IF I STRAIGHTEN MY HAIR, WILL IT REVERT BACK TO ITS NATURAL STATE AFTER WASHING?
The loose wave texture only has a slight wave pattern so after heat has been applied to it the extensions will be trained to stay straight and the pattern WILL NOT come back. The deep wave and the tight curly texture DOES revert back curly/wavy after straightening/curling but the pattern will not be as tight. If you purchase these textures I suggest you wear them in its natural state First and then after you are tired of wearing it naturally Curly/wavy then apply heat for a different look.
Q. HOW LONG WILL MY EXTENSIONS LAST?
With proper care and maintenance, our extensions can be reused and reinstalled from 6 months (minimum) to 1+Year. It is inevitable that some of the Hair will get cut when your beautician styles the hair so when it's time to reinstall the hair I suggest you purchase one new bundle to add in; to take place of the shorter pieces you won't be able to reuse such as cut bangs or short layers.
Q. HOW OFTEN CAN I WASH MY EXTENSIONS?
You can wash your hair as often as you like. I suggest you cleanse the hair once a week with sulfate free products to keep the hair silky, nourished, soft and manageable. Avoid using tea tree and mint shampoos as they can cause your extensions to matte when shampooing. Try to use products designed to detangle and moisturize, smooth, shine and protect against split ends.
Q. CAN I BLOW DRY MY HAIR EXTENSIONS?
Yes you can blow dry your extensions but it isn't the Best thing to do for the longevity of the hair. As we all know applying a lot of heat can not only damage your natural hair but your extensions as well. You want to limit the amount of heat you apply to your extensions. The preferred method for drying you hair is to let it Air dry or sit under an over head dyer. In cases where you may not have enough time to let it hair dry. Blow dry until it is damp and then finish blow drying the hair completely on cool setting.
Q. SHOULD I SEAL MY WEFTS?
Sealed wefts are optional, not mandatory. We maintain a very high level of quality assurance and our wefts are doubled stitched to minimize shedding little to none.
Q. DO YOU OFFER OVERNIGHT/EXPEDITED SHIPPING?
Expedited shipping is offered occasionally. If that option is available at checkout then feel free to select faster shipping. Please select expedited shipping at check out when you place your order. We do not send invoices to upgrade from standard to express shipping. If the expedited shipping option isn't available at checkout it is unavailable.
Q. HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER AFTER IT IS PLACED?
Please allow 2-3 days for your order to process. Please allow 7-10 business (max) days to receive an order. Due to covid please allow for extended times.
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Q. DO I HAVE THE OPTION TO "PICK UP" MY ORDER IN PERSON IF I ORDER ONLINE?
Once you have made a purchase online, you do have the option to pick it up in store/salon. You will be notified when your order is ready for pickup.
Q. WILL MY EXTENSIONS BLEND WITH MY NATURAL HAIR EVEN THOUGH ITS SO SILKY/CURLY?
Our hair can blend with every texture of hair from every ethnicity. If you don't feel your hair will blend or it isn't long enough to blend we sell closures made of the same great quality as our Bundles.
Q. WHAT IS THE DIFFERENCE BETWEEN SILK BASE AND LACE CLOSURES?
Silk bases are not as breathable, are not transparent, and come with a base that mimics the scalp. A Silk Base Closure is a closure piece that is worn usually with a weave to give a natural looking hair line. The Silk Base material creates a scalp for this closures and therefore can be parted and styled in any matter. There are no knots which therefore creates an illusion as if the hair was growing from your scalp. The Silk Base Closures is commonly attached onto a cornrow base. Silk Base Lace Front Closure is an essential for a truly undetectable weave.
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Lace Closures are breathable, transparent, and allow the color of your natural scalp to show which make it more comfortable to wear. Lace closure are easier to apply and it lays the flattest.
Q. WHAT IF I RECEIVE MY ORDER AND IT'S MISSING PARTS OR INCOMPLETE?
Email jadedhaircartel@gmail.com and add missing parts in my order and someone will contact you within 24 hrs.
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